Shipping information
At Athelio, we’re excited to offer FREE shipping on all orders!
Order Processing Times: Please allow 3-15 business days for us to process and dispatch your order. An order is considered dispatched once it is handed over to our shipping carrier and is on its way to you. During peak times and holidays, processing may take up to 20-30 business days.
Estimated Shipping Times: Delivery times are estimated based on your location and start from the date your order is dispatched. Please find the estimated shipping times for your country below:
🇺🇸 United States: 7-14 business days
🇬🇧 United Kingdom: 7-14 business days
🇨🇦 Canada: 7-14 business days
🇦🇺 Australia: 7-14 business days
🇪🇺 European Union: 6-12 business days
Keep in mind that during busy periods and holidays, carriers may experience delays that are beyond our control. International shipments may also encounter customs delays, which could affect delivery times.
Order Changes and Accurate Shipping Details: It is crucial to provide accurate shipping details at checkout. Incorrect or incomplete information may delay processing or lead to order cancellation. If we detect address issues, our customer support team will email you within 3 business days to confirm details. If we don’t receive a response within this timeframe, we may cancel your order.
If you spot an error in your shipping details, please email us at athelio.suport@gmail.com within 24 hours of placing your order. While we’ll do our best to accommodate changes, we cannot guarantee they will be made after this period.
Delayed Delivery: We understand the importance of timely delivery and strive to ship orders promptly. However, delays may occur due to external factors such as severe weather, transportation disruptions, or other issues with our courier partners. We will work with the courier to expedite delivery and keep you updated on any issues.
Lost or Stolen Packages: Once your package is with our courier partners, it is beyond our control. If your package is lost or stolen, please contact us at athelio.suport@gmail.com. We will assist you and contact the courier company to follow up on your claim.
We recommend reaching out to the courier directly to file a claim, as they may need additional information from you. While Athelio is not responsible for lost or stolen packages, we will do our best to help resolve the issue and may offer a replacement if the package is not found.
Shipping Policy Changes: Athelio reserves the right to update this Shipping Policy at any time without prior notice. It is your responsibility to review the most recent version before making a purchase. By continuing to use Athelio products, you accept this Shipping Policy and any future changes.
If you have any questions or concerns, please don’t hesitate to contact us.