Refunds & Return Policy

Athelio's Commitment to Your Satisfaction

At athelio, we are dedicated to offering products that address your needs effectively. We recommend using our products for at least 14 days before considering a return. If you are not satisfied with your purchase after this period and within our 60-day money-back guarantee, please contact us at athelio.suport@gmail.com.

Cancellation Policy

To cancel or make changes to an order, please do so within 24 hours of placing it. Orders processed beyond this timeframe may not be eligible for changes or cancellations. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We believe in the effectiveness of our products and encourage you to try them for a minimum of 14 days to experience their benefits. If you remain dissatisfied, you may return the items within 60 days of purchase. Please note that shipping fees are non-refundable.

To initiate a return, contact our support team via the form on our Contact Us page or directly at athelio.suport@gmail.com. For faster processing, include your Order Number or the Name and Email Address used for the order.

Damaged Items

We take great care in packaging to prevent damage during shipping. An item is considered damaged if it arrives with a defect or is physically broken. Minor issues like dented packaging that does not affect the product are not considered damage.

If your item arrives damaged, report it within 72 hours of delivery by emailing us at athelio.suport@gmail.com with a clear photo of the damage. We will determine if you qualify for a free replacement. We do not offer refunds or replacements for damage caused by normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive for timely delivery, we are not responsible for delays caused by couriers, customs, or other factors beyond our control. For delivery issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is your responsibility to ensure the correct shipping address is provided at checkout. If an incorrect address is used and not updated within 24 hours of placing the order, we are not obligated to offer a resend or refund.

Please note that we may update this Return & Refund Policy at any time. It is your responsibility to review the latest version before making a purchase or using our products. By purchasing and using Athelio products, you accept this Return & Refund Policy.

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